Our promise to quality
30 Days Guarantee
It's our promise and mission - we want your journey with us and our earrings to be one that you will remember for a lifetime.
The truth is we are very confident in the quality of all our earrings. In fact, our in-house standard of procedures require us to do quality check on every earring before we ship them out to you. So why are we doing this?
The reason - we want everything to be as perfect as it can be for you. Especially when earrings are meant to be worn on one of the most delicate part of our body. For the next 30 days after your order is received, please rest assured that you'll be insured for the following things.
The truth is we are very confident in the quality of all our earrings. In fact, our in-house standard of procedures require us to do quality check on every earring before we ship them out to you. So why are we doing this?
The reason - we want everything to be as perfect as it can be for you. Especially when earrings are meant to be worn on one of the most delicate part of our body. For the next 30 days after your order is received, please rest assured that you'll be insured for the following things.
Every order is automatically insured for 30 days. Please reach out to us if any of the following has happened to you.
1. Any of your ear had developed allergic symptoms to our earrings.
Our S925 Sterling Silver earrings are made with 92.5% pure silver and 7.5% copper. They are hypoallergenic (aka sensitive ears friendly), most people will find it safe even after long hours or several days of wearing. Although it's rare but a very small portion of people are also allergic to copper. If you've just discovered that you're also allergic to copper after trying out our earrings, please let us know immediately.
2. Some earring parts fell apart easily. (without applying too much force)
Although rare, it does happen, our staffs may have overlooked this earring defect before shipping it out to you. In this case, we will ship out a new one to you, with no extra cost from your end.
3. Earrings are missing one or few diamond(s) or gemstone(s).
Although rare, it does happen, our staffs may have overlooked this earring defect before shipping it out to you. In this case, we will ship out a new one to you, with no extra cost from your end.
Reach out to care@1000earring.com or WhatsApp us at +60169069193 for faster response.