Hi! Congratulations on your new earrings!
We believe earrings are meant to be worn everyday. Most of our earrings we sell require very little care - just wear and enjoy. In fact, a surprising way to protect your 925 Sterling Silver earrings is to simply wear them regularly! Naturally produced oils from our skin can actually prevent silver from tarnishing.
However, if you're really keen to learn more about the ways to keep your silver earrings shining at its best for years or even decades, then read on!
Basic Maintenance
- We ship all our orders together with a piece of silver polishing cloth.
- You can use this polishing cloth or any other soft, damp cotton cloth to lightly wipe the earrings after each wear to prevent dirt or dust from remaining on the surface of your earrings.
- It is best to keep the earrings inside our provided airtight ziplock bags as real Sterling Silver earrings will naturally tarnish or discolor if left out in the open air for too long.
- Rest assured that the earrings are protected when it is being worn as human's naturally produced body oil can prevent silver from tarnishing.
Daily Wear Knowledge
- The answer is Yes and No.
- While all our earrings are water-resistant, the chemicals in your shampoo may cause the earrings to shine lesser overtime. You may not notice the difference overnight, but it will be noticable after 8-12 months.
- If you'd prefer to still shower together with our earrings, we recommend switching your shampoo to ones that is pH neutral.
- We do not recommend wearing the earrings during contact sports or workouts (if you have acidic sweats).
- The reason is mainly because bumps and scratches on the earrings will destroy the extra protection coating we have added to the earrings. The coating is done to prevent silver earrings from tarnishing.
- For people with Acidic Sweat Condition, we recommend to remove earrings during workout too as high acidity levels on your skin can react with silver jewellery and cause discolouration to your earrings.
- You can wear the earrings to sleep if you'd like.
- As all our earrings are hypoallergenic (sensitive ears friendly), you may wear it for as long as you'd like, without compromising on comfort or health.
- However, please take note that some earring's design may not be suitable to be worn to sleep. (EG: designs that have sharp edges may cause injury if worn to sleep.)
Other Circumstances
The earrings don't click well because the post is not in place. This might have happen when we try to open the earrings with too much force and accidentally adjusted the post.
To tighten, gently pull the post towards an upwards position, so it can be securely clip on. To loosen, gently push the posts down. You may have to make multiple adjustments to finally reach your desired tightness. Also, remember to be gentle while adjusting the post to avoid damage.
The earrings don't click well because the post is not in place. This might have happen when we try to open the earrings with too much force and accidentally adjusted the post.
To tighten, gently pull the post towards an upwards position, so it can be securely clip on. To loosen, gently push the posts down. You may have to make multiple adjustments to finally reach your desired tightness. Also, remember to be gentle while adjusting the post to avoid damage.
- We recommend all our customers to avoid exposing the earrings to chemical products like perfumes, lotions, hairspray and shampoo with heavy chemical.
- If your earrings have been exposed, gently wipe and clean the earrings with a damp cotton cloth as soon as you can.
- All our earrings are either coated in Rhodium (Silver in color) or 18K Gold (Gold or Rose Gold in color), it is meant to provide an extra protection to the 925 Sterling Silver base metal inside.
- If your earrings have tarnished, that means the coating of earrings are worn off. But the 925 Sterling Silver is still present and you can easily clean off the tarnished part with our provided silver polishing cloth.
Bumps and scratches are usually the main reason behind this. That is why we do not recommend earrings worn during contact sports. We also recommend to keep earrings inside our provided airtight ziplock bags when it is not worn to prevent exposure to chemicals and humid air.
Still have questions?
Let us help! Email us here or WhatsApp us +6016-9069193.