Everytime you place an order on our website, you'll receive an order confirmation email. If you did not receive this, we recommend checking your spam folder. If you cannot find it, email us soonest possible.

• Credit Card Transactions (Visa, Master Card, UnionPay)


• 2C2P (FPX, Online Banking, Boost, TnG eWallet, GrabPay, Atome BuyNowPayLater)


• Bank transfer
  
  Account information :
  CIMB BANK
  8011271148
  EJ TRADING & SERVICES SDN BHD
  
  Place an order on website → bank transfer (within 24 hours or subjected to cancellation) → screenshot of proof of payment → email with title “payment proof for order ____”

We do not practice any returns or exchanges of our items for hygiene reasons. All of our earrings are new and direct from our warehouse in Kuala Lumpur, Malaysia.

In the event that you have received a faulty item, please email us within 30 days of receiving your order, together with an image of the area-of-concern and relevant order number.

Refunds will only be provided in the event that your earrings has manufacturing defects. We cannot accept return/exchange/refund because earrings are hygienic products and it cannot be resold once it has been sent out.

Currently, we only accept orders to Malaysia & Singapore.

All of our collections are made of 925 Sterling Silver. All items are hallmarked with the number "925", indicating that it contains 92.5% of pure silver.

Yes! All our earrings are sensitive ears friendly, also known as hypoallergenic. This is because most people won't have a reaction with the materials we use - S925 Sterling Silver.

We are so confident that it is hypoallergenic that we offer free guarantee of this for 30 days!

Rusting and tarnishing are different. 925 Sterling Silver does not rust. However, it is susceptible to tarnishing over time as it reacts to environment factors in the air.

To help your earrings last much longer, all earrings are either plated with 18k gold or rhodium to protect the silver body from tarnishing. Please avoid damaging the earrings surface.

If your earrings have tarnished, you may use our provided silver polishing cloth to polish the earrings back to its shiny condition.

Easy ways to keep your earrings at its shiny best:

• Avoid exposure to any chemicals products, such as perfume and cosmetic products.


• Remove your earrings when taking a shower or swimming. Avoid contact with chlorine, sand and saltwater.


• Take them off before doing any exercise or physical activity to keep them away from extra knocks and sweat.


• Do not wear them while sleeping to avoid accidental damage.


• Store them in a clean, dry and cool place. Avoid extreme temperatures and direct sunlight.